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Earlier this summer, many of you told us what you love about Selby and what you want us to change. Today we’re sharing what you said, and what we’re doing about it.

Thank you so much for your feedback!

First, here’s what you told us:

• You love your Selby providers and staff. You described Selby as caring, knowledgeable, personal, calming, and effective.
• You gave Selby a Net Promoter Score of 87. Net Promoter Score, or NPS, is a fancy way to measure how likely you are to recommend something. And anything above 70 is considered world-class.
• 7 in 10 of you have already referred a friend or family member.

You also told us where you want more. Two themes stood out: 1) easier, more affordable ways to stay consistent with care, and 2) better insurance coverage. Here’s our answer to both.

1. New Memberships & Series, Launching Today

You asked for flexible, affordable ways to make acupuncture a routine. Starting today, you’ll have three new ways to do exactly that:

• Wellness Memberships: from $125/month. Choose a plan with one or two acupuncture visits every month, plus member pricing on additional visits, 10% off Chinese herbal medicine, and protection against future rate increases.
• Root & Restore 3-Visit Series: $555. Three of Julie’s comprehensive Root & Restore treatments (over $600 in value), plus a take-home self-care gift blended just for you. This locks in today’s rate as the program grows.
• New Patient Starter Series: $415. A great option for the next person you refer: an initial visit plus two follow-up treatments ($443 value), plus a $25 credit toward continued care.

SEE THE NEW OPTIONS & RESERVE YOUR RATE

Memberships begin with a three-month commitment and continue month-to-month after. See full program details online.

2. Medica Coverage Is Coming to Selby

Insurance coverage was a clear theme in your feedback. So we are excited to share that Selby providers have been accepted into the Medica network.

Coverage is not active yet, as Medica is finalizing our effective date. If you (or someone you know) have Medica, tell us now and we will personally notify you the day coverage begins.

I HAVE MEDICA: NOTIFY ME FIRST

Coverage and benefits vary by individual plan. Claims cannot be submitted for visits before the effective date established by Medica.

Also: We Heard the Small Stuff, Too

Not all feedback was about money or insurance. You mentioned treatment-room noise, lighting, and the feel of the space. We are on it, starting with quieter rooms, warmer lighting, and fresh linens.

Many of you also expressed interest in massage, red-light therapy, and sauna. We are exploring what could come next.

 

Congratulations and Thank You!

Congratulations to our winner of the $100 survey gift card! We have notified the winner and are keeping their name private by request.

To everyone who responded: these changes are happening because you spoke up. We’ll keep listening.

 

With gratitude,

Selby Acupuncture Team

PS: Ready to make acupuncture a regular part of your wellness routine? Explore our new memberships and three-visit series today.

PPS: Have Medica? Message us here, and we’ll notify you the day coverage begins.